Returns & refunds

Americansneakerss offers returns on all products in the catalogue (excluding mystery boxes and gift cards) within 14 days of receiving the item. To start a return, send an email to americansneakerss@gmail.com requesting a return authorisation code.
Then simply follow the procedure described in the documents received with your order. Americansneakerss must receive the return at its warehouse within 7 working days of the authorisation code being requested.
Return shipping costs are paid by the customer, who will receive confirmation of the refund or store credit within 5 working days of the return being received, according to the preference indicated in the return form. Store credit will be available at checkout among the payment methods, never expires and can be used partially or together with other payment methods across the whole Americansneakerss catalogue.
An essential condition for exercising the right of withdrawal is that the returned product is substantially intact. The item must be returned in perfect condition, having been kept and handled with normal care; any costs for restoring the product may be charged to the customer.
Americansneakerss recommends that customers use express couriers such as Poste Italiane or UPS for returns, with insurance equal to the amount originally paid.
In particular, items must be returned:
properly packed in their original packaging, in perfect condition and shipped in a double box in the case of sneakers (not worn out, damaged or dirty), with all accessories and documentation supplied in the original shipment;
with the transport document (included in the original package) and the completed return form, so that Americansneakerss can identify the buyer;
without visible signs of use, other than those compatible with a normal try-on, for example trying a shoe on a clean surface or a rug. Items must therefore show no sign of prolonged use (beyond a few minutes) exceeding the time needed to try them on, and must not be in a condition that prevents resale.

Americansneakerss reserves the right to apply penalties of up to 100% of the product value for non-compliant returned items, i.e. with signs of use, without the guarantee tag still attached, or with missing extra accessories.